Frequently Asked Questions
From what order value is shipping free?
From what order value is shipping free?
Shipping is free in Austria and Germany for orders over €50. For orders under €50, shipping costs are €4.90 for both countries.
For shipping costs to other countries, see shipping options.
How long does delivery take?
In Austria and Germany, the delivery time is 1-4 working days after receipt of payment.
International deliveries take 2-5 working days depending on the destination country.
Which countries does fungoVITAL deliver to?
We deliver to 18 European countries: Germany, Austria, Switzerland, Italy, Slovenia, Croatia, Slovakia, France, Netherlands, Belgium, Denmark, Finland, Luxembourg, Poland, Romania, Sweden, Czech Republic and Hungary.
What are the shipping costs for other countries?
For all other European countries, shipping costs are €15, free shipping for orders over €100 (except Switzerland).
Detailed information can be found in the shipping information.
Which shipping partner is used?
In Austria, shipping is handled by Austrian Post AG. For Germany and other international deliveries, DHL takes care of the delivery.
Can I track my order?
Yes, you will receive an email with a tracking number after shipment.
Austrian shipments are tracked via Austrian Post, international shipments via DHL.
Which payment methods are accepted?
You can pay by credit card (Visa, Mastercard with 3D-Secure), prepayment/bank transfer, Klarna or instant bank transfer.
Can I also order by phone?
Yes, you can order directly through the online shop, by email, or by phone. Our team will be happy to take your order.
Orders placed by phone or email are payable in advance.
Can I return my order?
Returns should be sent to our company headquarters:
HEROSAN healthcare GmbH
Grazer Straße 9,
8434 Neutillmitsch, Austria.
Details regarding the right of withdrawal can be found in the terms and conditions .
What happens in the case of damaged deliveries?
Should your delivery arrive damaged, please contact us immediately. We will quickly arrange a replacement and strive for a smooth resolution.
How do I contact fungoVITAL customer service?
Our team is available for you Monday to Friday from 8:00 AM to 6:30 PM:
• Austria: +43 720 500 205
• Germany: +49 89 2620 12 050
• Email: info@fungovital.com
• WhatsApp for quick questions
Do I need a customer account?
A customer account allows you to easily manage your orders, create wish lists, and access exclusive offers. Registration is free.
Is there a newsletter?
Yes, with our free newsletter you'll always stay informed about new products, feeding tips, and special offers. You can subscribe at any time in your customer account.
